HELPING THE LEGAL INDUSTRY TRANSFORM THEIR CLIENT EXPERIENCE

Denovo Business Intelligence, a leading Scottish practice management provider and The Link App, announced the availability of an integration between the two legal tech platforms, so to streamline communication between law firms and their clients. Another step taken to transform client experience within the legal industry. 

The forward thinking legal tech firm has spent months working alongside industry professionals as they planned their roll out of the integration with The Link App. The direct connection between Denovo’s whole practice management software, and The Link App’s numerous communication environments, allows solicitors and their clients to get instant, accessible case information, on the go, anywhere, any time.

“It is my pleasure to announce that Denovo’s case management platform, CaseLoad, can now be integrated fully with The Link App. The Link App is known for their strength in finding innovative ways to transform communication between law firms and their clients. A goal we share, and this partnership offers strong support for our business, our law firm partners and their clients,” said Steven Hill, Operations Director at Denovo.

Steven added;

“We started by asking how lawyers and law firms can remain relevant to their audience, an audience almost permanently connected online. We know that when lawyer to client communication is going smoothly, there is a lot of pressure eased on both sides. With many cases to manage and clients to update, it’s tremendously difficult for law firms to provide a consistently outstanding client experience. But with The Link App, firms can boost their productivity, gain time, and remain in control of their client communications. The platform includes instant messaging, document sharing, case notifications, secure storage, and more. Our integration ensures all interactions are stored in one place against the client matter in CaseLoad. Basically, everything a lawyer needs to remove that jarring experience clients often experience when trying to communicate effectively with their lawyer.”

Commenting on the partnership, Lauren Riley, CEO of The link App, said:

“We are very pleased to see this integration with our platform, it is always a popular option when a connection can be made between the The Link App and a firms case management system. Steven and the team have done a great job of the integration and kept a real focus on the user experience, which we love to see. We look forward to welcoming more law firms soon and seeing them get the benefits of the platform.”

In a profession where the requirement to use technology to improve the client experience has accelerated over the past 12 months, Denovo and the Link App are at the forefront of supporting legal practices in the UK to transform the way they work. The Link App communication tool can be offered to clients for free, which allows law firms to send secure and confidential case updates quickly and conveniently to its clients’ phones, tablets and computers.

To learn more about Denovo’s integration with The Link App click here email info@denovobi.com or call us on 0141 331 5290.

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